Last updated: March 19, 2024
1. Introduction
Welcome to Upwill Pte Ltd ("Upwill", "we", "us", "our"). These Terms of Service ("Terms") govern your use of our website at upwill.com.sg (the "Website") and the services we provide. By accessing or using our Website and services, you agree to be bound by these Terms.
2. Services
Upwill provides employment agency services, specializing in domestic helper placement and related services. Our services include:
- Domestic helper recruitment and placement
- Employment contract preparation and processing
- Work permit application assistance
- Pre-employment screening and background checks
- Training and orientation programs
- Post-placement support services
3. User Obligations
By using our services, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account information
- Comply with all applicable laws and regulations
- Use our services in good faith
- Pay all fees and charges as agreed
- Treat domestic helpers with respect and dignity
- Provide safe and appropriate working conditions
4. Fees and Payment
Our service fees are clearly communicated before engagement. Payment terms and conditions include:
- All fees must be paid in accordance with the agreed payment schedule
- Fees are non-refundable unless otherwise stated
- Late payment may result in additional charges
- We reserve the right to modify our fees with notice
5. Replacement and Refund Policy
Our replacement and refund policy is subject to specific conditions:
- Replacement terms are valid within the specified guarantee period
- Refunds are subject to our refund policy and applicable laws
- Terms may vary based on the service package selected
- Specific conditions apply for early termination
6. Limitation of Liability
While we strive to provide quality services, we cannot guarantee specific outcomes. Our liability is limited to:
- The amount paid for our services
- Direct damages proven to result from our negligence
- Circumstances within our reasonable control
7. Termination
We reserve the right to terminate services if:
- You breach these Terms
- Payment obligations are not met
- False information is provided
- Legal requirements necessitate termination
8. Intellectual Property
All content on our Website, including text, graphics, logos, and software, is our property and protected by intellectual property laws. You may not use, reproduce, or distribute our content without permission.
9. Governing Law
These Terms are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.
10. Changes to Terms
We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.
11. Contact Information
For questions about these Terms, please contact us at:
Email: info@upwill.com.sg