Beyond Placement Services
At Upwill, we believe that successful employer-helper relationships require ongoing support and guidance. Our post-placement support services are designed to address challenges, provide mediation, and ensure both parties have the resources they need for a successful partnership.
Unlike agencies that disappear after placement, we remain actively involved throughout the employment relationship. Our dedicated support team provides timely assistance, conflict resolution, and practical advice to help navigate the complexities of the employer-helper relationship.
We focus on creating sustainable employment relationships that benefit both employers and domestic helpers, reducing turnover and ensuring household stability through our comprehensive support system.
Comprehensive Support Services
We provide ongoing assistance to both employers and helpers to ensure a harmonious working relationship
For Employers
Our employer support services are designed to help you manage your helper relationship effectively, address concerns promptly, and create a positive working environment in your home.
Regular Check-ins
We maintain scheduled contact with employers to address any concerns and ensure satisfaction with helper performance.
Conflict Resolution
Our experienced mediators help navigate misunderstandings and conflicts to maintain a harmonious household environment.
Performance Evaluation
We provide structured feedback systems and performance reviews to help manage expectations and improve service quality.
Paperwork Assistance
Get ongoing support with renewals, contract amendments, and other administrative requirements throughout the employment period.
For Domestic Helpers
We are committed to ensuring our domestic helpers have access to resources, support, and assistance throughout their employment to promote their well-being and professional development.
Adaptation Support
We help new helpers adjust to their workplace environment and understand employer expectations during the crucial first weeks.
Ongoing Counseling
Access to professional counselors who provide emotional support and practical advice for workplace challenges.
Skills Enhancement
Continuous learning opportunities through workshops and training sessions to improve domestic and caregiving skills.
Rights Advocacy
Information and support regarding employment rights, work permit regulations, and access to resources for well-being.
Our Support Programs
Specialized programs designed to enhance the employer-helper relationship
First 90 Days Integration
Our structured 90-day program provides intensive support during the critical adjustment period. We schedule regular check-ins, offer practical advice for common challenges, and mediate any early misunderstandings to establish a strong foundation.
- Weekly phone check-ins during first month
- Household routine establishment guidance
- Cultural adaptation support
Ongoing Relationship Management
Beyond the initial period, we provide continuous support to maintain a healthy working relationship. Our team offers regular assessments, performance evaluations, and mediation services to address evolving needs and expectations throughout the employment.
- Quarterly relationship reviews
- Conflict resolution services
- Performance improvement planning
Administrative Support
We simplify the paperwork and administrative requirements throughout the employment relationship. From work permit renewals to contract amendments, our team provides guidance and assistance with all documentation needs to ensure compliance.
- Work permit renewal assistance
- Contract modification support
- Insurance and medical coverage guidance
Benefits of Our Post-Placement Support
Why ongoing support creates better outcomes for both employers and helpers
Increased Household Stability
Our post-placement support significantly reduces helper turnover by addressing issues before they escalate. This creates a stable household environment, especially important for families with children or elderly members who benefit from consistent care.
Improved Communication
Our mediation services facilitate clear communication between employers and helpers, helping overcome language barriers and cultural differences. This leads to better understanding of expectations and reduces misunderstandings in daily interactions.
Enhanced Helper Performance
Our ongoing training and feedback systems help domestic helpers continuously improve their skills and adapt to employer preferences. This leads to higher quality service and greater employer satisfaction throughout the employment relationship.
Cost Savings
Addressing issues early through our support services helps avoid the significant costs associated with helper replacement. Our intervention often resolves problems that might otherwise lead to termination, saving employers time, money, and stress.
Reduced Stress
Having access to professional support reduces anxiety for both employers and helpers. Knowing that assistance is available whenever issues arise creates peace of mind and allows both parties to focus on their respective responsibilities rather than worrying.
Ethical Employment
Our support services promote fair and ethical employment practices by ensuring that both employers and helpers understand their rights and responsibilities. This creates a more equitable relationship and contributes to the overall welfare of domestic workers.
Client Experiences
Michelle Lim
Working mother of two, Singapore