Choosing a maid agency is one of the most important decisions you will make as an employer. This guide offers a factual, side-by-side comparison of well-known agencies in Singapore to help you make an informed choice.
MOM does not publish a ranked "best" maid agency list, but you can check any agency on MOM's Employment Agencies eService. It shows every licensed agency, its EA licence number, demerit points, and a one-to-three-tick performance grade. Search the agency name there, confirm the licence is valid (Upwill is EA Licence 24C2628), and read recent employer reviews before you sign. See our MOM EA Directory verification guide and our guide to checking MOM agency ratings.
Below is a snapshot of eight established maid agencies operating in Singapore. Each agency has its own strengths, the right choice depends on your specific needs and priorities.
Location
Singapore based
Services
Full-service: placement, transfer helpers, FDW insurance (3 plans from S$566.80), training, post-placement support
Known For
Modern digital process, comprehensive employer resource library, transparent fee structure, MOM-compliant FDW insurance from S$566.80/26mo
Location
Singapore (with Saudi Arabia operations)
Services
Placement and transfer of Indonesian, Filipino, and Myanmar helpers
Known For
Strong employer blog content (work permit guides, levy, transfer). Active on MOM compliance topics.
Location
Singapore office + online marketplace
Services
Online marketplace model, browse helpers by nationality and transfer status. Self-service hiring.
Known For
Largest online helper database in SG, multilingual (English + Chinese pages), good for employers comfortable with a marketplace experience.
Location
Online platform with SG-specific listings
Services
Online marketplace with ethical recruitment focus ("no placement fees" model).
Known For
Strong ethical recruitment positioning. Best suited for employers who want to bypass placement fees and have time to manage the process directly.
Location
Singapore
Services
Placement and transfer services
Known For
Established SG-focused agency with traditional service model.
Location
Singapore
Services
Placement and transfer services
Known For
SG-focused boutique-style agency with strong client testimonials.
Location
Multiple locations across Singapore
Services
Placement and transfer
Known For
Large physical presence, big helper database.
Location
Singapore
Services
Placement, transfer, and ancillary services
Known For
One of the longer-standing SG agencies with broad service offering.
Disclaimer: This comparison is based on publicly available information and is intended as a general guide. We encourage you to verify details directly with each agency and read recent reviews before making your decision.
Regardless of which agency you lean towards, these five criteria will help you evaluate any maid agency in Singapore.
Verify the agency holds a valid Employment Agency licence from the Ministry of Manpower. Licensed agencies are listed on MOM's public directory and must comply with regulatory standards.
Reputable agencies clearly publish their service fees upfront. MOM caps the amount agencies can charge helpers at two months of salary. Ask for a full fee breakdown before committing.
The first few months are critical. Choose an agency that offers ongoing support after your helper arrives, including mediation, settling-in guidance, and replacement guarantees if the placement does not work out.
Check Google reviews, forums like Kiasu Parents, and word-of-mouth referrals. A long operating history and consistent positive feedback are strong indicators of reliability.
Employers are legally required to purchase insurance for their helpers. Good agencies help arrange compliant insurance coverage (personal accident, medical, security bond) so you meet MOM requirements without hassle.
Here are some common questions and answers